dloveski
Ski Diva Extraordinaire
My incident with Delta was not lost luggage, but my wedding dress. Bought in Czech Republic. Boarded Prague with dress on hanger/bag. No problem. Even got crew/pilot applause when we de-boarded as they handed dress to us.
Next flight: Philadelphia to SLC. Purse, laptop, dress. Rude and hostile attendant refused to let me board with the dress. insisted I check dress, purse, or laptop. Several nice businessmen offered to carry dress on for me (some people are so wonderful), but they were accused by angry attendant of offering to accept items from strangers. So, stuffed purse in dress bag (which tore) and then took purse out of bag on jetway.
I complained to Delta customer service that crews had totally different policy positions on this and consistency would be appreciated.
An apology and miles were provided in return for my troubles.
Next flight: Philadelphia to SLC. Purse, laptop, dress. Rude and hostile attendant refused to let me board with the dress. insisted I check dress, purse, or laptop. Several nice businessmen offered to carry dress on for me (some people are so wonderful), but they were accused by angry attendant of offering to accept items from strangers. So, stuffed purse in dress bag (which tore) and then took purse out of bag on jetway.
I complained to Delta customer service that crews had totally different policy positions on this and consistency would be appreciated.
An apology and miles were provided in return for my troubles.