I know many of us have lost skis during ski trips. It's a real bummer, and it's something I'm in the middle of right now.
It started last Saturday when we flew from Boston to Aspen for Diva West. We arrived at Aspen -- and our ski bag didn't. Turned out it never got on the plane in Chicago. No problem, they said. We'll get it to you shortly, they said.
We waited. And waited. And waited. Sunday rolls around, and no skis. So DH calls American. They have no idea where they are. Multiple phone calls ensue with a rolling cast of characters who CAN NOT locate our skis. Finally, they tell us that they've turned up and they've given them to Fed Ex to deliver to us in Aspen (what, American doesn't have planes?). We give them our address. Monday comes and STILL no skis. We finally get a call mid-day from Fed Ex; our skis are in Feb Ex's Lost and Found in Memphis, TN -- and get this, they have no shipping information on them whatsoever. Fed Ex only knew they were ours because of our luggage tag, which had our cell phone number on it. SO -- later on that day DH calls Fed Ex to find out what's going on, since there's been no movement on the tracking information. They refuse to tell us where our skis are or where they're going, since the contract for the shipment is held by American, and not by us. DH goes up the chain two levels. Finally they confirm that yes, they have our skis, but they're being shipped to American Airlines at Aspen Airport -- though fat lot of good that'll do, since once they arrive, who at the airport is going to know what to do with them? DH calls American again, who says they'll send a message to American at Aspen Airport, telling them to deliver them to our condo.
I'm not hopeful about this at all.
It's been extremely anxiety producing. DH has spent about 2 hours on the phone every day since Saturday on this, essentially getting nowhere. And they have my new Nordica Santa Ana 93's!!!
On the up side, we do have travel insurance. Plus we're going to file a fat claim with American. I've been demoing Black Crows Camox Birdies for the past few days (I really like them). DH bought new ski pants and a jacket, and I bought a jacket, too.
We'll see what today brings. Fingers crossed!
It started last Saturday when we flew from Boston to Aspen for Diva West. We arrived at Aspen -- and our ski bag didn't. Turned out it never got on the plane in Chicago. No problem, they said. We'll get it to you shortly, they said.
We waited. And waited. And waited. Sunday rolls around, and no skis. So DH calls American. They have no idea where they are. Multiple phone calls ensue with a rolling cast of characters who CAN NOT locate our skis. Finally, they tell us that they've turned up and they've given them to Fed Ex to deliver to us in Aspen (what, American doesn't have planes?). We give them our address. Monday comes and STILL no skis. We finally get a call mid-day from Fed Ex; our skis are in Feb Ex's Lost and Found in Memphis, TN -- and get this, they have no shipping information on them whatsoever. Fed Ex only knew they were ours because of our luggage tag, which had our cell phone number on it. SO -- later on that day DH calls Fed Ex to find out what's going on, since there's been no movement on the tracking information. They refuse to tell us where our skis are or where they're going, since the contract for the shipment is held by American, and not by us. DH goes up the chain two levels. Finally they confirm that yes, they have our skis, but they're being shipped to American Airlines at Aspen Airport -- though fat lot of good that'll do, since once they arrive, who at the airport is going to know what to do with them? DH calls American again, who says they'll send a message to American at Aspen Airport, telling them to deliver them to our condo.
I'm not hopeful about this at all.
It's been extremely anxiety producing. DH has spent about 2 hours on the phone every day since Saturday on this, essentially getting nowhere. And they have my new Nordica Santa Ana 93's!!!
On the up side, we do have travel insurance. Plus we're going to file a fat claim with American. I've been demoing Black Crows Camox Birdies for the past few days (I really like them). DH bought new ski pants and a jacket, and I bought a jacket, too.
We'll see what today brings. Fingers crossed!
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