Interesting open letter to Vail in Pique Newsmagazine from someone venting their frustration about not getting a refund from Vail, even though they didn't use their pass AT ALL this year. Anyone else in the same boat?
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Who's had trouble getting a refund from Vail?
- Thread starter ski diva
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seastraight
Certified Ski Diva
I recall reading the insurance coverage for Epic pass for 2020-21 and covid was not part of the deal,- no coverage for the most obvious problem!! I too did not use my pass at all, sad as I was. I expected at least some credit, but none came via epic pass email. I will call them and ask about it. Maybe if enough people pester them, they will pay attention...but then again, it is Vail.
merrydog
Angel Diva
Any news on this front from diva's who have requested refunds?
My SO and I filed separate requests for refunds at the end of March and heard crickets from ACM. Neither of us skied on our passes during the 20/21 season, he because his assessed his COVID risk as high and I usually ski with him. He called ACM a few weeks ago and the call center agent said his claim was closed May 1st, he was given a contact to call for more info. He called and left several messages without receiving any response.
I guess we pushed some buttons because today I received this email which still does not make me happy:
Thank you for submitting an Epic Coverage refund request. Your request does not qualify as an Epic Coverage refund event.
Epic Coverage provides refunds for certain personal events such as illness, job loss, injury and mandatory stay-at-home orders. Additionally, it provides refunds for certain resort closures, including closure due to COVID-19. Refund requests for resort closure events must be submitted after the season ends (between May 1 and May 31) for a full or prorated refund based on the portion of the season was impacted and your Epic Coverage selections.
Government travel guidance that does not prohibit the use of your pass such as general quarantines and lodging restrictions are not refund events under the Epic Coverage terms and conditions. Epic Coverage also does not provide refunds for apprehension or inconvenience related to COVID-19.
We know that circumstances regarding the pandemic continue to change and your pass remains active for the remainder of the season, allowing you to make reservations to ski or ride should you choose to do so.
Vail Resorts deeply values the loyalty of its pass holders and recognizes the challenges that you may be encountering this season. At the end of the season, Vail Resorts has said that they will take all guest concerns and challenges into consideration and review how the remainder of the season transpires, including a review of your refund request, in thinking about how to retain the loyalty of its pass holders. To the extent that there is any additional information based on that review they will contact you at that time.
My SO and I filed separate requests for refunds at the end of March and heard crickets from ACM. Neither of us skied on our passes during the 20/21 season, he because his assessed his COVID risk as high and I usually ski with him. He called ACM a few weeks ago and the call center agent said his claim was closed May 1st, he was given a contact to call for more info. He called and left several messages without receiving any response.
I guess we pushed some buttons because today I received this email which still does not make me happy:
Thank you for submitting an Epic Coverage refund request. Your request does not qualify as an Epic Coverage refund event.
Epic Coverage provides refunds for certain personal events such as illness, job loss, injury and mandatory stay-at-home orders. Additionally, it provides refunds for certain resort closures, including closure due to COVID-19. Refund requests for resort closure events must be submitted after the season ends (between May 1 and May 31) for a full or prorated refund based on the portion of the season was impacted and your Epic Coverage selections.
Government travel guidance that does not prohibit the use of your pass such as general quarantines and lodging restrictions are not refund events under the Epic Coverage terms and conditions. Epic Coverage also does not provide refunds for apprehension or inconvenience related to COVID-19.
We know that circumstances regarding the pandemic continue to change and your pass remains active for the remainder of the season, allowing you to make reservations to ski or ride should you choose to do so.
Vail Resorts deeply values the loyalty of its pass holders and recognizes the challenges that you may be encountering this season. At the end of the season, Vail Resorts has said that they will take all guest concerns and challenges into consideration and review how the remainder of the season transpires, including a review of your refund request, in thinking about how to retain the loyalty of its pass holders. To the extent that there is any additional information based on that review they will contact you at that time.
seastraight
Certified Ski Diva
My guess is that the 20% discount on next year's EPIC is meant to assuage the discontent of all of us who didn't use the pass.
Exactly what I was thinking.
