Consumer Reports rates airlines.

[ski diva]

The July '07 issue of Consumer Reports rates US airlines, based on a survey that covered check-in ease, seating comfort, cabin staff service, online booking, and on-time performance.

Here's the ranking, best to worst, with "reader score" for each:

JetBlue 87
Midwest Express 86
Southwest 80
Frontier 78
Hawaiian 78
Aloha 75
Alaska 74
Spirit 74
Continental 72
AirTran 71
Delta 67
American 66
ATA 66
Northwest 66
American Eagle 65
United 64
America West 62
USAirways 62

 

[nelsapbm]

I fly 2-3 x per year, and I guess I'm lucky, as I've never really had a bad experience. Jet Blue is awesome - we were stuck in Burlington trying to get to Phoenix during a snowstorm and Jet Blue refunded us in full when they couldnt get us there for 3 days - something they didnt have to do. My ff program is with United as I used to fly them a lot for work and have their cc - have never had a problem redeeming miles. I hear horror stories about United, but luckily so far so good (knock on wood). USAir, take it or leave it. Southwest is OK, but doesnt serve our airport so I don't take it as often as I used to.